Privacy Policy
Terms Of Service - pdf
PRIVACY POLICY: YOUR PRIVACY ON THIS SITE IS OUR FIRST PRIORITY!
This privacy notice discloses the privacy practices for HEMPTIUM™ (Hemptium.com).
This privacy notice applies solely to information collected by this Web site and our mobile apps. It will notify you of the following:
1. What personally identifiable information is collected from you through the Web site & our mobile apps, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
HEMPTIUM™ is fully committed to protecting your privacy. We are the sole owners of the information collected on this site and our mobile apps. We only have access to collect information that you voluntarily give us via e-mail or other direct contact from you. We do not distribute your personal information to outside parties. We will not sell or rent this information to anyone.
We use the information we collect to enhance your shopping experience at our web site and mobile apps. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via e-mail in the future to tell you about specials, new products or services, or changes to this privacy policy. If you do not wish to receive e-mails or special offers from us, e-mail us at commerce@hemptium.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the word “REMOVE” in the subject.
HEMPTIUM™ may monitor your use of this website, and will only disclose information and materials received from you or collected through your use of HEMPTIUM™ when presented with a vetted and valid court subpeona.
Your Access To and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the e-mail address or phone number given on our Web site:
* See what data we have about you, if any.
* Change/correct any data we have about you.
* Have us delete any data we have about you.
* Express any concern you have about our use of your data.
SHIPPING POLICY
Orders received by 3pm CST Monday – Friday, ship same day. Orders after 3pm CST Monday – Friday ship next day of placed order. We ship USPS primarily, but can ship via UPS, DHL & FedEx if preferred (just reach out to us here>>).
Tracking for all orders is sent to customer immediately following a packed order, this arrives automatically via the email customers use during purchase.
RETURN POLICY
Due to the steps taken at HEMPTIUM™ to insure a fully documented and lab tested safe product, we cannot accept returns or replacements for opened or partially used tinctures, gel caps, topical creams, gummies and beverage additives. For all unopened and unused products in their original, undamaged packaging, just carefully pack and ship the products back to us within 14 days of purchase for a full refund (customer pays return s/h). Our product returns address is as follows:
HEMPTIUM™
221 South 66th St.
Lincoln, NE 68510
In the rare case that a shipped product is damaged beyond its safe usage, such as a broken bottle with leaked formula, or broken and opened hermetic seals on the retail packaging of gel caps, gummies, topical creams and beverage additives, then please contact us immediately upon delivery so we can solve the issue. If it is determined that the fault lies with our shipper, then they will pay for replacement and you will be immediately issued new product.
Sadly, due to the high level of return fraud in the medicinal cannabinoid ecommerce space, HEMPTIUM™ Brand will only offer product replacement on fully verified shipping company damage claims. Any customer who files for more than one damage claim in a six month period, will be subject to a loss of their account purchasing privileges with HEMPTIUM™, unless and again the damage to any product is determined to rest squarely on the shoulders of the shipping company. This is why we pay for insurance on all customer orders, so we can prevent this very occurrence.
Should you have any questions about our strict return & replacement policy, please feel free to call our corporate office at: 531-500-2201, between the hours of 9am CST & 3pm CST, Monday through Friday.
